Building your business with Sara Troy and her guest Lee Chambers, on air from August 10th
I am, in many ways, a renegade of an Environmental Psychologist. I am not steeped in research, and I have spent my time trying to understand elements of physiology after losing the ability to walk.
This has taken me on a journey to attempt to influence our working environments, a place where we spend countless hours carrying out specific tasks. By using critical thinking about spaces, places, and how people interact with them, I have become a Wellbeing Consultant.
By using multidisciplinary theories to integrate regenerative practices into workplaces, my mission is to make where we work a place that energises us, rather than drains us.
I combine environmental psychology assessments with both physical and mental health workshops, designed to build employee awareness around sleep, nutriton, mindset and habits.
I provide training for wellbeing champions, enabling them to build commuities within organisations so that wellbeing becomes embedded within business processes. And I assist leadership and management teams with measuring it benefits, planning strategy, and igniting a shift in culture.
Losing my ability to walk changed my worldview completely, and propelled me on a journey to understand how we, as humans, can optimise our bodies and our minds.
I have worked in the Private Sector, the Public Sector and in Elite Sports. I have founded 3 businesses, two of which still run today. I have a Level 4 or above qualification in:
Nutrition For Human Performance Strength and Conditioning Coaching Sleep Consultancy Coaching and Mentoring Leadership and Management
I blend these together with my lived experience to create a bespoke wellbeing solution for your organisation.
Building your business with Sara Troy and her guest Nicole O’Sullivan, on air form February 25th
Nicole says “I have been in the travel industry now for 13+ years and over that time I have been very fortunate to be exposed to many opportunities that have allowed me to help others with growing their business and strengthening their relationships with their customers. I have lead many teams to success over my career and have found that the secret wasn’t about shoving KPI’s down our people’s throats, but by really connecting to our people and getting curious with their motivators as to what drives their behavior. This is how I have successfully turned businesses around dramatically. So after my journey in both Australian and the USA I decided now to branch out on my own and work with small travel companies who may be scratching their heads as to why their businesses are not turning over a profit or growing year over year. I am qualified in DISC, EQ and personal motivators and use assessments to help pinpoint areas of growth for their team. Combined with my knowledge of the industry and come out of the box thinking ideas I can confidently say that when we invest in our people, the results organically grow!”
JOIN SARA AND NICOLE HERE FOR MORE ON YOUR BUSINESS
I have always had a passion for travel – so after I living abroad in Belfast for a year after University and getting my degree in Graphic Design I ventured back to Melbourne Australia to peruse a career in travel. In the beginning, I really sucked at sales and didn’t really “get it”. But after about 6 or so months it finally started to flow and I realized very quickly that the key to success wasn’t about the sale…but connecting with the customer and finding out they’re why. I became an assistant manager of a store after one year with the company and was successful in being apart of a team that got recognized 2 years in a row for the most second most profitable store in the country. So after riding the wave, I was asked to manage my own store. This was one of the toughest things I did as I felt as though I wasn’t ready for this challenge. I had a difficult team who all had their own ideas about what it took to run a business, so I had many moments of self-sabotage convincing myself I wasn’t cut out for this. It wasn’t until I sought out for some mentorship and got given some amazing pointers and advice about keeping the vision simple and easy to follow. So proudly I can say that in my time as the manager of this branch I was able to get this team to be celebrated for turning the business around $150k in profit over a 2 year period. After that, I perused my passion for the USA and got a transfer within the company to open up a wholesale team in Las Vegas. I worked out very fast that to be successful here I had to take a bit of control and almost sales train the travel agents who would call me with no clue on how to properly qualify their customers and wonder why they were not getting the sale. I became the number 2 agent in the country in less than 6 months by guiding my travel agents to success. Little did I know however that my calls were being listened too and I quickly got offered a role in New Jersey as a sales coach. This is where my passion and my purpose grew – helping others see their potential! I learned so much in this job and also helped not only change the way agents were thinking and feeling about their customers but in also influencing their personal development as well.
After 2 years in the perfect role for me the company, I worked for decided to change direction and close this sales coaching department down. So I was now left with an opportunity to lead 3 businesses in the online space. This department of online travel was suffering big time and we’re losing money more than they were making it. So I was begged by the Director to see if I could do anything with it and turn it around. So I worked with every single team member around their beliefs and feelings about their customers. Within 6 months these teams went from the worst-performing teams in the country to the number 1 most improved in the country. All it came down too was some structure and influencing the way they viewed our customers. Influencing their belief system and rewiring their day to day behaviours! After that, I was sent on another project to open a 24-hour emergency assist team that could help customers abroad with any kind of emergency but also sell to customers who wanted to transact at all hours of the night. within 1 year this was a booming business that had 12 remote agents that worked for me and became the superheroes within the organization overnight! I loved that team and am extremely proud that to this day are really making a hell of a difference. Now that I had a proven track record of my turnaround success and that I really know a thing or two about sales coaching I was asked to lead 4 states in the USA (total of 11 businesses) to see if we could turn some businesses around. As glamorous as this sounded (great FF points) I struggled with the directions given from my leaders.
You see – when you put your people first above everything but are told to put numbers first, my values started to be compromised and I personally struggled with this style of leadership. I found myself being a human shield to my people and didn’t want them feeling any fear about their jobs if they were not always hitting numbers. But doing this for a year ended up destroying me and all my confidence, self-belief and personality. I became a shell of a person who lost motivation and didn’t want to continue doing what I loved best. SO I decided to pack up and move back home to Australia. I left the travel industry for a few months to regroup, get my passion back and recharge.
I got back into the travel industry – but this time leading 12 cruise businesses in the state of Victoria. We focused on how we could make the biggest impact with customer service and how we could really build our repeat and referral business. Within only a few months we became the number 1 most profitable cruise team in the State of Victoria. No brainer that this was all down to our belief around our customer and our self-discipline in our day to day business practices. I got my mojo back and so after many years trying new things, riding the highs and the lows I gathered up the courage to try something on my own. It helped that a close friend who I worked within the USA asked me to help a business he was managing who were converting only 5% of their leads and needed some drastic sales assistance. So while working in my current job I trapezed into a small travel business in California to see if I could help. Within a month of my training and recommendations, this team had the BEST ever revenue month in the company’s history and grew that conversion to almost 10%. I have since been out 3 other times within a year and can proudly say that they are at a 20% conversion and 70% up year over year. So in a long-winded nutshell – I thought I was a sales coach. It has now morphed into a business/sales/leadership coach to help unleash the business potential by identifying people’s individual potential and not cookie cutting a one size fits the best approach. Everyone is different in how we act and behave so by really elevating this and deep-diving into every single person in the team’s drivers I am able to give them techniques to try that are comfortable for them to be set up for success. If our people are happy then revenue and profits will organically grow! My business is named – Birds Eye View Consulting – Seeing Results and Redefining Growth.
Right now I am working with my business coach around what my exact offerings are. At this stage, it will be based around DISC/EQ/Motivators assessments both as an individual and from a company-wide view. By understanding the people within the organization and how they think, act and behave I am confident that I can assist in growing results within the company and also build customer satisfaction even higher.
All of our shows/interviews are done by donation, if you enjoyed this show please support us here with either a one-time donation or subscribe and support onPatreon.
Building your business with Sara Troy and her guest Zoe Routh, on air from January 13th
WHY SMART PEOPLE DO DUMB THINGS, THE POWER OF PERSPECTIVE AND LEADERSHIP, LOYALTY, THE 4 DEVILS OF PEOPLE STUFF.
My core values are FUN, ADVENTURE, AND LEARNING.
Zoë works with leaders in teams in Canberra, Perth, Melbourne Sydney, Brisbane and throughout regional Australia.
People stuff in leadership: It’s what gets in the way of doing great work. It’s also the cause of doing great work! My work is about expanding leadership perspectives so we can all just work better together.
We do Team Stuff, Leadership Stuff, and Culture Stuff. All things people.
JOIN SARA AND ZOE HERE FOR A DEEPER DIVE INTO PEOPLE STUFF
Zoë Routh is one of Australia’s leading experts on leadership. She specialises in the people stuff – the stuff that gets in our way of producing results, and the stuff that lights us up. She believes developing perspectives is the gateway to better decisions and greater results.
She has worked with individuals teams internationally and in Australia since 1987. From the wild rivers of northern Ontario to the remote regions of Australia, Zoë has spent the last thirty years showing teams struggling with office politics and silos how to work better together.
Zoë is the author of three books: Composure – How centered leaders make the biggest impact, Moments – Leadership when it matters most and Loyalty – Stop unwanted stuff turnover, boost engagement, and build lifelong advocates. Her fourth book, People Stuff: The power of perspective for better leadership, is due out in 2020.
ZOE ROUTH
Every day I marvel at the miracle of life and savour the opportunity to play its game while I still walk this earth.
Discover The New Revolution in Community-Based eLearning and Marketing Solutions for Coaches, Consultants, Authors, Podcasters, Publishers and Mastermind Groups.
Traditional eLearning and Coaching Systems are
non-interactive and too rigid for the busy and distracting lifestyles of
today’s students and clients.
We have struggled with providing clients with even a basic business system without having to subscribe to numerous unrelated software platforms. Because there is no simple, central way to manage all of these different implementations, it quickly becomes a tangled web of cobbled-together plugins, workarounds, and synchronizations.
Here is an example of what a typical entrepreneur
needs in their business system to be successful in today’s highly-competitive
marketplace:
A great mobile-ready website that tightly integrates your podcast channel and blogs.
Ability to email your subscribers when new content is available, such as your latest podcast.
Create a highly-engaged community for your clients and prospects that can give them extra value behind a secure login.
The ability for your visitors to buy your products/services on the same site and handle the delivery on whether to serve up a download or ship a physical product. Also, you may wish to have multiple payment gateways, such as Stripe and PayPal.
They all end up in your back-end membership area, which includes all their invoices, downloads and bonus content. No fumbling around with separate websites and different logins!
Ability to create a recurring membership system where you can charge them monthly, yearly, etc.
Courses where your members can learn online at their own pace. A course system allows them to progress as they do each lesson, not necessarily on a weekly release schedule where they could easily get behind and give up.
What about assigning tasks and quizzes to your course? No longer do they need to download a worksheet PDF they never actually complete. You can see all their answers, which means you also know where they are at in the course schedule. No one is left behind!
This means you can also coach them based on their task list.
Then, of course, you may want different front-end websites but don’t want to have them all operate in their own ecosystem. With Evolvepreneur, you can have as many front-end sites as you like and they all can lead back to one single back end community, meaning they are all a part of the same ecosystem.
What about a powerful analytics reporting system so you can see exactly where your web traffic is coming from and what they’re clicking on?
A single dashboard to run your business, know your marketing numbers, create content and manage your business.
A business procedure system so your staff and outsourcers can run your processes the same way every time.
A Customer Service system including a ticket system to track and ensure all your customers are provided quality service.
Create an easy system for your referrers or affiliates to share your products and services and be rewarded.
What if you wanted to create a mastermind group? Evolvepreneur has the ability to group people together and map out a logical progression and access to Q&A calls, group tasks, and results.
A Marketing Module to trigger emails or actions based on your prospect’s behavior, as well as help them progress through your courses.
A project management system to help you and your team manage your own projects.
How long to do you think this would take to
implement? Maybe a year! We have been there. It’s not easy, and we would
probably have been forced to use 4-5 systems just to manage all of these
different features.
But this is the vision for Evolvepreneur. In as
little as 90 days, you will have a fully functional business system that would
normally have taken years to create.
EVOLVEPRENEUR TAKING YOUR BUSINESS TO THE NEXT LEVEL
John North is a versatile and experienced
entrepreneur with a solid background in Accounting, Banking, Finance, Personal
Development IT, Marketing and Business Management.
John
currently holds a number of titles, including CEO of Evolvepreneur Pty Ltd and
has an Associate Diploma in Business (Accounting)
John’s passion is to help business owners become more strategic and smarter about their marketing efforts. He constantly pushes the envelope of what’s possible in this modern era and is widely regarded among his peers as very innovative and highly creative in his approach.
The 5 Stages To Entrepreneurial Success: What Every Entrepreneur Should Know About Dominating Your Market
The Evolvepreneur Platform combines social
networking and community based learning to unleash an incredible opportunity to
launch, scale and grow your business exponentially, right now… TODAY!…
Discover The New Revolution in Community-Based
eLearning and Marketing Solutions…
Course
Creation, Success Paths, Goals, Progress Based Learning
eCommerce, Affiliate & Membership Management
Social
Community Networking & Learning, Customer Support Module
Building your business with Sara Troy and her guest Shane Wallace, on air from April 16th
You are a small local business and do not have time for all that social media to promote your business. You are a country-wide business and need to afford to be competitive to stay alive. You are an international small to mid-size company and want to serve the world but advertising is a killer.
THEN THIS PLATFORM IS A PERFECT FIT FOR YOU AND IT IS FREE………
WorkApp has built a free all-in-one platform to help small businesses and local communities worldwide. WorkApp was founded on the premise of providing the closest active results, instead of who pays to rank at the top of the search. Drive traffic to your site, sell your goods and promote your commercial activities with no fees, charges or commissions, and NO the charges will not come later, it will always be free.
WorkApp works for you and it is FREE
JOIN SARA AND SHANE AS THEY SPEAK TO THE ADVANTAGES OF WORKAPP
Shane is a present-day entrepreneur with a vision to spread prosperity and promote equality in the digital age. As co-founder and CEO of WorkApp, Shane has a passion for helping people solve today’s micro-moment problems with an all-in-one, free and easy to use platform that puts the user first. The digital landscape continues to change the way we do almost everything, and it will be those platforms that empower users and their customers that will grow and prosper in this exciting era.
SELF DISCOVERY MEDIA AND COMMUNITY IS PROUD TO BE IN ALIGNMENT WITH WORKAPP, GIVING OUR MEDIA GUEST AND LISTENERS A FREE AVENUE TO PROMOTE THEIR BUSINESS.
All of our shows/interviews are done by donation, if you enjoyed this show please support us here with either a one-time donation or subscribe and support onPatreon.
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